Frequently Asked Questions
Everything you need to know about making your home a sanctuary.
What is the average shipping time for your home decor items?
Standard shipping typically takes 3-5 business days within the continental US. For larger furniture pieces or handcrafted textiles, please allow up to 7-10 business days for delivery.
Can I return a product if it doesn't match my home aesthetic?
Yes, we offer a 30-day 'No-Hassle' return policy. If the item is in its original condition and packaging, you can return it for a full refund or exchange.
Are your textiles and linens machine washable?
Most of our Keep Cosy linens are machine washable on a gentle cycle. However, we recommend checking the specific care label on each product for detailed maintenance instructions.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the UK. Shipping rates and delivery times vary by location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna.
How can I track my order?
Once your order ships, you will receive an email notification with a tracking number and a link to follow your package's journey directly to your doorstep.